RETURN POLICY
At Krump Jewel, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a straightforward return policy to ensure a hassle-free experience.
Return Period
You may return any item within 30 days of the purchase date for a full refund or exchange. Items must be in their original condition, unworn, and accompanied by the original packaging and receipt.
How to Initiate a Return
To start a return, please follow these steps:
- Contact our customer service team at [customer service email] or [customer service phone number] to request a return authorization.
- Once authorized, securely package the item in its original box and include all original materials.
- Ship the item back to us at the address provided by our customer service team. Please ensure you use a trackable shipping method for your return.
Exclusions
Please note that custom or personalized items are final sale and cannot be returned. Items that have been altered, resized, or damaged may also be ineligible for a return.
Refunds
Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.
Exchanges
If you would like to exchange an item, please follow the return process and place a new order for the desired item.
If you have any questions or need assistance with your return, please don’t hesitate to reach out to us. We are here to help!
Thank you for choosing Krump Jewel. We appreciate your business and look forward to serving you again!